Friday, April 21, 2017

This is one reason car dealers get a bad rap.

My wife and I are exploring buying a new car. We know what we want but we're not sure if we can swing it. So I "built" the car we wanted on the auto maker's web site and asked a local dealer to quote on it. We are very specific on what we want - base model, blue paint, black interior.

So a salesperson contacts us to let us know he has an upscale model in white with tan interior. Uh no we want what we want. "Yeah but this is just a little more." Listen, it's more money and it's the wrong color.

The auto company goes to all the trouble of building a web site that allows a customer to build the car they want and then a dealer goes and tries to sell you something else? What's the point?

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